Rules of Practice and Procedure and Information Sheets

The policies, guidelines and procedures of the Residential Tenancy Dispute Resolution Service are all outlined in detail in our Rules of Practice and Procedure (pdf).

The following information and fact sheets are designed to assist landlords and tenants in completing the forms and becoming familiar with the RTDRS process and procedures.

• RTDRS Procedure Chart (pdf)
  
  
• Counter Applications Information Sheet (pdf)
  
  
• How to Serve RTDRS Documents Information Sheet (pdf)
  
  
• Fax Filing Information Sheet (pdf)
  
  
• RTDRS Telephone Hearings Information Sheet (pdf)
  
  

Appeals

• How to Appeal an RTDRS Order (pdf)