Debt Repayment Agency Licence

How it works


A debt repayment agency is defined as a collection agency that carries on the activities of: 

  • Offering or undertaking to act for a debtor in arrangements or negotiations with the debtor’s creditors, or 
  • Receiving money from a debtor for distribution to the debtor’s creditors in consideration of a fee, commission or other remuneration that is payable by the debtor

Licensing Requirements

Note: Failure to provide complete information will delay processing of your application and may result in a refund of your fees and closure of your file.

To get a licence for a debt repayment agency business you must provide the following:

  • Completed Application for Debt Repayment Agency Licence (pdf) (Note: A licensing fee of $168 for the agency.  Your cheque should be made payable to the Government of Alberta.  If you are applying in person, you can also pay this fee using Debit, Visa, MasterCard, or cash.  This fee is for a one-year licence.  Licences take effect the date they are issued.  It is your responsibility to ensure your licence is in force as long as you continue to do business as defined for this type of licence. Once your licence is issued please make note of the expiry date and ensure your licence is renewed prior to this date. Licence holders must notify Service Alberta in writing if the address on their business licence changes.)
  • Completed Application for Debt Repayment Agent’s Licence (pdf) (fee of $72 for each debt repayment agent)
  • Original, signed security in the amount of $25,000*.  You may get this security in one of two ways:
    • General Surety Bond (pdf)
    • Cash Security Agreement (pdf) accompanied by:
      • An Irrevocable Letter of Credit (pdf) or
      • Cash (including payment by bank draft, money order, certified cheque – all of these are payable to the Government of Alberta), or
      • A term deposit or other similar instrument in the name of the Government of Alberta, c/o Service Alberta, 3rd Floor, 10155 – 102 Street, Edmonton, Alberta, T5J 4L4, in trust for (name of licensee)

*Note: In accordance with the Security agreement, the security provided will be held for two (2) years after the agreement expires or for two years and three months (27 months) from the date the business license expires or the business closes or longer in the event of a claim being received. The amount of security given is a minimum security requirement.  The amount could increase at the discretion of the Director of Fair Trading. When setting the security amount, the Director can consider the following: the department’s previous history with the business and its partners or directors, the business’s financial history, and criminal convictions.

  • Completed Trust Account Information Form (pdf)
  • A copy of the written agreement entered into by the debt repayment agency and the debtor
  • Include the address information for all offices that will be conducting debt repayment activities in Alberta or contacting Albertans

General Information

Debt Repayment agencies should pay particular attention to the following sections:

  • Section 12.1 of the Collection and Debt Repayment Practices Regulation regarding knowledge of the legislation and prohibited collection practices

    • The maximum one-time fee that should be charged for a dishonoured cheque or dishonoured pre-authorized debit is $25.
  • Section 13 of the Collection and Debt Repayment Practices Regulation regarding advertising
  • Sections 14, 15, 16, 17, 18, 19.1, and 20 of the Collection and Debt Repayment Practices Regulation regarding maintaining a trust account
  • Section 21 of the Collection and Debt Repayment Practices Regulation regarding issuance of receipts
  • Section 23 of the Collection and Debt Repayment Practices Regulation regarding reports to debtors
  • Section 23.3 of the Collection and Debt Repayment Practices Regulation regarding retaining records

Agreement Requirements

A copy of the written agreement will be required. The agreement must:

  • Have places for the signature of the debt repayment agency and the debtor and the date the agreement is entered into
  • Have places for the name, address and telephone number of the debtor and the name, address,  telephone and, if available, fax number and e-mail address of the debt repayment agency
  • Describe all services that are to be provided under the agreement
  • State all fees, separately itemized, that are to be paid by the debtor
  • Have a place to list all creditors as disclosed by the debtor to whom payments will be made under the agreement, and
  • Have a place to state the total amount owed, the payment amount, the schedule of payments to be made and the total number of payments for each listed creditor


Consumer Protection Act

Collection and Debt Repayment Practices Regulation

Copies of legislation can be obtained from the Queen’s Printer Bookstore at:

Park Plaza, 5 floor
10611-98 Avenue
Edmonton, Alberta   T5K 2P7
Telephone: 780-427-4952

To call a Government of Alberta office toll free (in Alberta), dial 310-0000 and follow the instructions.

Related services

Problems opening PDF forms?

If your web browser does not open the PDF form, download the form then open the saved PDF using Adobe Reader.  To do this:

  • Right-click on the form link and select "Save Target As"
  • Save the file to a known location on your system
  • Open the file with Adobe Reader

NOTE:  In some cases you may need to click on the "Enable All Features" button in Adobe Reader

Chrome, Firefox and Safari browsers may need to be configured to work with PDFs.

To open the PDF forms, you’ll need to use the current version of Adobe Reader.