Legal Information

The Residential Tenancy Dispute Resolution Service provides a way for landlords and tenants to resolve serious disputes outside of court. To be binding, the service is subject to several rules, procedures, laws and regulations.

Amendments to the Residential Tenancies Act and regulations in 2004 and 2005 allowed for the creation of the service. The Residential Tenancy Dispute Resolution Service Regulation establishes the authority to operate the service.

The Rules of Practice and Procedure (pdf) describe the mission of the service and provide a consistent, efficient and just process for resolving disputes.

The service is designed to be easy to use and landlords and tenants will receive help in understanding the dispute resolution process and their rights and obligations. 

 The Freedom of Information and Privacy Act applies to the RTDRS. Click on RTDRS's Directory of Personal Information Banks (pdf) for more information.

 Legal Resources

Alberta Law Line (external site)

Phone: 780-644-7777

Edmonton Community Legal Centre (external site)

Phone: 780-702-1725

Lawyer Referral Service (external site)

Phone: 780-429-3343

LINC Centre (external site) - can help you fill out the RTDRS forms
(Edmonton, Calgary, Grande Prairie and Red Deer)

Edmonton Apartment Association (external site)

Phone: 780-413- 9773

Calgary Apartment Association (external site)

Phone: 403-265-6055

 

Student Legal Services (external site)

Phone: 780-492-8244

Calgary Legal Guidance (external site)

Phone: 403-234-9266

Access to Justice Network (external site)

Public Legal Education Network of Alberta (external site)

Laws for Landlords and Tenants (external site)

Landlord and Tenant Advisory Board (external site)

Phone: 780-496-5959. Select option 2.

Privacy Policies for Landlords

Alberta Real Estate Foundation (external site)

Accessible Housing Society (external site)

Also see the Legislation page in the Landlords and Tenants section of the Service Alberta website.