The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants an alternative means of resolving serious disputes outside of court. The RTDRS is designed to be faster, more informal and less expensive than the courts.
A tenant or a landlord who has concerns related to termination of a tenancy, unpaid rent/utilities, security deposit, damages, repairs or other common disagreements may use the service.
Once someone chooses to use the service they must submit to the RTDRS their completed application form. The RTDRS will file their application and set a date and time for the hearing to take place. The matter will be heard before a Tenancy Dispute Officer who is authorized to make binding decisions on claims up to $50,000. The decision of the Tenancy Dispute Officer is binding on all parties.
Both landlords and tenants may file an application with the RTDRS for different remedies. For an overview of the RTDRS process see our Procedure Summary (PDF, 22.54 KB, 1 page).
Availability of the Service
Search the rental premises location and download the appropriate forms and process information.
If the location does not appear on the search locator, please contact us toll free at 310-0000, then 780-644-3000.
The Hearing Location Chart (PDF,19.52 KB,1 page) gives detailed information on:
- Where you must file your application
- By what method must you file your application by
- Where will your hearing take place
Unit 112, 10025-102A Avenue (Edmonton City Centre)
Edmonton, AB T5J 2Y8
Main Floor, Rocky Mountain Plaza
180, 615 Macleod Trail SE
Calgary AB T2G 4T8
Phone: dial toll-free 310-0000 then 780-644-3000
Office Hours: 8:15 a.m. to 4:30 p.m.
Closed between noon and 1 p.m.
Please note that applications are accepted between 8:15 a.m. - 11:45 a.m. and 1:00 p.m. - 4:00 p.m.
RTDRS will be closed on the following dates:
- April 3 and 6, 2015 for Easter
- May 18, 2015 for Victoria Day
- July 1, 2015 for Canada Day
- August 3, 2015 for Heritage Day
- September 7, 2015 for Labour Day
- October 12, 2015 for Thanksgiving
- November 11, 2015 for Remembrance Day
- December 24 to 31, 2015 for Christmas Closure