The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants an alternative means of resolving serious disputes outside of court. The RTDRS is designed to be faster, more informal and less expensive than the courts.
A tenant or a landlord who has concerns related to termination of a tenancy, unpaid rent/utilities, security deposit, damages, repairs or other common disagreements may use the service.
Once someone chooses to use the service they must submit to the RTDRS their completed application form. The RTDRS will file their application and set a date and time for the hearing to take place. The matter will be heard before a Tenancy Dispute Officer who is authorized to make binding decisions on claims up to $25,000. The decision of the Tenancy Dispute Officer is binding on all parties.
Both landlords and tenants may file an application with the RTDRS for different remedies. For an overview of the RTDRS process see our Procedure Summary (PDF, 22.54 KB, 1 page)
For full details on how the RTDRS works see our Rules of Practice and Procedure (PDF, 560.47 KB, 30 pages)
Availability of the Service
Please enter your community below to download the appropriate application forms that must be completed and sent to your community's designated RTDRS service location to begin the hearing process.
If you believe that your community falls within the RTDRS service area and it does not appear on the search locator, please contact us toll free at 310-0000, then 780-644-3000.
Unit 112, 10025-102A Avenue (Edmonton City Centre)
Edmonton, AB T5J 2Y8
Main Floor, Rocky Mountain Plaza
180, 615 Macleod Trail SE
Calgary AB T2G 4T8
Phone: dial toll-free 310-0000 then 780-644-3000
Office Hours: 8:15 a.m. to 4:30 p.m.
Closed between noon and 1 p.m.
Please note that applications are accepted between 8:15 a.m. - 11:45 a.m. and 1:00 p.m. - 4:00 p.m.
RTDRS will be closed on the following dates:
February 17, 2014 for Family Day
April 18 and 21, 2014 for Good Friday and Easter Monday
May 19, 2014 for Victoria Day
July 1, 2014 for Canada Day
August 4, 2014 for Civic Day