RTDRS
The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants an alternative means of resolving serious disputes outside of court. The RTDRS is designed to be faster, more informal and less expensive than the courts.
A tenant or a landlord who has concerns related to an eviction, unpaid rent/utilities, security deposit, damages, repairs or other common disagreements may use the service.
Once someone chooses to use the service they must submit to the service their completed application form. The RTDRS will file their application and set a date and time for the hearing to take place. The matter will be heard before a tenancy dispute officer who is authorized to make binding decisions on claims up to $25,000. The decision of the tenancy dispute officer is binding on all parties.
Both landlords and tenants may file an application with the RTDRS for different remedies. For an overview of the RTDRS process see our Procedure Chart infosheet (pdf).
Availability of the Service
Please enter your community below to download the appropriate application forms that must be completed and sent to your community's designated RTDRS service location to begin the hearing process.
You may also use our interactive map to find your community's designated RTDRS service location, by clicking here.
Plans are in place to expand the service province-wide by 2010.
For further information on the RTDRS process, please see the RTDRS Rules of Practice and Procedure (pdf).
Contact Information
Edmonton Office
1703 TD Tower
10088 - 102 Ave.
Edmonton, Alberta T5J 2Z1
Phone: dial toll-free 310-0000 (then 780-644-3000)
Fax: 780-644-2266
E-mail: rtdrs@gov.ab.ca
Office Hours: 8:15 a.m. to 4:30 p.m.
Closed between noon and 1 p.m.
Please note that applications are not processed after 3:45 p.m.
Calgary Office
Main Floor, Rocky Mountain Plaza
230 - 7 Avenue SE
Calgary, Alberta T2G 0H9
Phone: dial toll-free 310-0000 (then 780-644-3000)
Fax: 403-297-2669
E-mail: rtdrs@gov.ab.ca
Office Hours: 8:15 a.m. to 4:30 p.m.
Closed between noon and 1 p.m.
Please note that applications are not processed after 3:45 p.m.
