Fraud Awareness





Other Information


Protect your personal information and you will protect yourself against identity theft, one of the fastest growing crimes in Canada.

Identity theft occurs when personal information (social insurance number, credit card, birth certificate, driver's licence or other identifying information) is used without an individual’s knowledge or consent to commit a crime, such as fraud or theft.

Be careful with any documents or information you provide. They can be used to produce fraudulent identification and gain access to additional personal and financial information.


The Changing Faces presentation targets businesses and community groups in raising awareness of ID theft among customers, employees, and members of the community. 

This is as Alberta Education authorized teaching resource for Career and Life Management (C.A.L.M.) in graded 10-12. 


The Alberta government and federal government have a number of tools to help protect against and prevent identity theft:

  • Publication (pdf) - Information on how to protect yourself from ID theft.

  • Travelling - "Protect Your Identity Away From Home" is a printable brochure with tips on keeping your identity safe while travelling.

  • Information for Businesses (pdf) - Businesses can protect themselves and their customers against identity theft.

  • Reporting ID Theft (pdf) - A standard form that a victim of identity theft can use to streamline the process of correcting a credit report, notifying banks, retailers and credit card issuers.

  • Canadian Identity Theft Support Centre - The Canadian Identity Theft Support Centre, funded by the federal government and private partners, has been set up to help victims dealing with the fallout of identity theft. For step-by-step support on the phone call the helpline at 1-866-436-5461 or  visit ther website at


Canadian Anti-Fraud Centre  (CAFC) (external site) 

The CAFC has established itself as Canada's central fraud data repository. It has become a trusted source for fraud data and for educational and prevention resource materials. The CAFC plays a crucial role in educating the public about specific fraudulent telemarketing pitches and in collecting and disseminating victim evidence, statistics and documentation, all of which are made available to law enforcement agencies.

Better Business Bureau– Canada (external site)

  • BBB exists so consumers and businesses alike have an unbiased source of reference. The BBB provides educational information and advice that is free of charge and easily accessible. For Consumers:

  • Check out the Scam Stopper to keep current with the latest scams provided by the Better Business Bureau and Western Union:

Competition Bureau Canada

The Competition Bureau, as an independent law enforcement agency, ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace.  Fraud Prevention site - 


Moving can be stressful, whether you’re going across the city or across the country. Here are some things you need to know about hiring a moving company, and having a smooth move.

Common moving complaints are:

  •  the final price is higher than the estimate and the mover wants all the money before you get your possessions; 
  •  pick up and/or delivery appointment times are missed;
  •  the do-it-yourself moving truck isn’t available even though it was reserved;
  •  disagreements about loss and damage to goods; and
  •  difficulty making claims for loss or damage against the mover’s insurance.

2011  Alberta Consumer Champion Award - Business Category Winner
Award of Merit was presented to
Highland Moving & Storage Ltd. (Edmonton) -

Highland Moving & Storage created this online household inventory checklist to ensure consumers receive an accurate written quote for moving and storage services.

The Consumer Checklist for Choosing a Moving Company

The Consumer Checklist for Choosing a Moving Company (hereafter the "Consumer Checklist") and the associated Good Practice Guidelines for Canadian Movers were prepared by a multi-stakeholder working group consisting of government, business, and consumer group representatives and academics, under the leadership of the Office of Consumer Affairs, Industry Canada.


Scam Detector 

Scam Detector is a free online service and iPhone application, exposing over 500 common scams used worldwide. The app provides information to consumers on how to protect themselves against such scams by describing the delivery method, dialogue and tips to spot the scam.

2011 Alberta Consumer Champion Award - Business Category Winner
Award of Merit was presented to
Scam Detector - (Edmonton) -



The Office of Consumer Affairs recently published a quiz for individuals, businesses and organizations to learn key tips about how to protect themselves from spam and other electronic threats. You can find this quiz and other resources about Canada's new anti-spam law on the Government of Canada site


Consumer Measures Committee (external site)  -  Federal government information on ID theft.


For further assistance with this topic, please contact the Consumer Contact Centre at 780-427-4088 (Edmonton and area) or 1-877-427-4088 (toll free - other areas in Alberta).